🛒 Purchasing Policy – CosmosMart.in
At CosmosMart.in, we strive to make your grocery and vegetable shopping experience smooth, reliable, and satisfying. Our purchasing policy outlines the terms and conditions related to buying products from our platform, including payment, delivery, and refund procedures.
✅ Order Placement & Payment
Customers can place orders through our website by selecting desired items and completing the checkout process.
We accept secure online payments via credit/debit cards, UPI, net banking, and other trusted gateways.
All prices are inclusive of applicable taxes unless stated otherwise.
Once an order is confirmed, it cannot be modified. However, cancellation may be possible before dispatch—please refer to our cancellation policy for details.
🚚 Delivery & Fulfillment
We deliver across Gautambuddha Nagar and nearby areas.
Delivery timelines vary based on location and product availability but are typically fulfilled within 24–48 hours.
In case of delays due to unforeseen circumstances, customers will be notified via SMS or email.
💸 Refund Policy
We understand that sometimes things don’t go as planned. Our refund policy ensures that you are protected in case of issues with your order.
🔍 Why Do You Need a Refund Policy?
A clear refund policy builds trust with customers and sets expectations. It helps resolve disputes fairly and ensures transparency in business operations. For CosmoSmart.in, it’s a way to show that we value your satisfaction and stand behind the quality of our products.
📦 What to Include in a Refund Policy?
Our refund policy includes:
Eligibility: Refunds are applicable for damaged, expired, or incorrect items delivered.
Timeframe: Customers must raise a refund request within 24 hours of delivery.
Process: To initiate a refund, contact our support team with your order ID and a photo of the issue.
Refund Method: Approved refunds will be processed to the original payment method within 5–7 business days.
Non-Refundable Items: Perishable goods like fresh vegetables may not be eligible unless damaged or spoiled on arrival.
📞 Need Help?
If you have any questions or concerns about your purchase, feel free to reach out to our customer support team. We’re here to help you shop smarter and safer.